Welcome to Remedis, your trusted partner in homeopathic wellness. We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Data Collection and Use
Behavioral Data
We collect anonymized behavioral data to analyze app performance and improve the user experience. This data helps us understand how users interact with our app, allowing us to enhance its functionality and efficiency. Please note that this data is not used to target users directly; it is collected solely for performance analysis.
Personal Information
We collect personal information such as your name, address, and contact details to process and ship the products you purchase through our app. This information is necessary to ensure accurate delivery and provide you with a seamless shopping experience.
Financial Information
To ensure secure payment processing, we collect financial information that is handled directly by Stripe, our payment processing partner. We do not store your credit card details or sensitive financial information on our servers. Instead, this information is transmitted directly to Stripe, which is committed to maintaining the highest standards of security and compliance.
Push Notifications
If you have enabled push notifications on your device, we may send you information such as order updates or service-related messages. You can disable this feature at any time through your device settings.
Disclosure of Personal Data to Third Parties
We do not sell your personal data.
We may share your personal data only when necessary to operate our business, fulfill your order, comply with legal obligations, or where you have provided your consent.
We may share relevant information with:
- Suppliers and distributors who prepare or fulfill your order;
- Delivery providers responsible for transporting your order;
- Service providers that support payment processing, hosting, IT services, customer support, or other business operations;
- Government authorities, courts, or regulatory bodies where disclosure is required or permitted by law.
Third parties acting on our behalf are required to protect your personal data, use it only for the agreed purposes, and implement appropriate security measures.
Your data may be processed in countries whose privacy laws differ from those of your country of residence. Where required, we implement appropriate contractual, technical, and organizational safeguards for international data transfers.
Data Retention
Users may use the application with or without creating an account.
When you create an account or place an order, we may collect the following personal information:
- First and last name;
- Postal address;
- Email address;
- Phone number (optional).
Use of Data
We use this information solely to:
- Create and manage your account;
- Process and deliver your orders;
- Communicate with you regarding your orders or account;
- Comply with applicable legal and regulatory obligations.
We retain your personal data only for as long as necessary to provide our services and fulfill the purposes described above.
Your account information is retained for as long as your account remains active.
If you request the deletion of your personal data, we will delete or anonymize your personal information within 30 days, unless we are legally required to retain certain information (for example, for tax, accounting, or legal compliance purposes).
Data Protection
We implement a variety of security measures to protect your personal information. These measures include data encryption, firewalls, and secure server infrastructure. Our security practices are regularly reviewed and enhanced as necessary.
Your Rights
You have the right to access, correct, or delete your personal data at any time.
To request the deletion of your personal data or if you have any questions regarding our data retention practices, please contact us at support@remedis.ca.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments.
When we update this Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes made.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at support@remedis.app.
